Posted by Voipfone on September 23, 2022
This is a unique and complex piece of home grown technology that allows customers to build their own service to fit their needs exactly. All of the competitors sell a fixed bundle of services for a fixed price, which is easy to bill but means that, almost without exception, customers will be paying for services that they won’t use.
The Package Builder integrates with a Self Service Virtual PBX so that customers can add and subtract features at will and pay only for what they need. This is a major benefit to a micro business which may only need a single number (£3) but 2 extensions (£1) and may need to add a Call Queue (£2) later. He may also need an IVR – Press 1 for accounts, 2 for sales etc (from £5). And so on.
This allows new customers – often start-up businesses – to experiment without commitment, provides a migration path to a professional managed service and allows customers to grow or downsize without penalty, inconvenience or cost.
April 26, 2023